Patient Service Representative

Dental Care Alliance • Village of Suffern, NY

2d • Onsite

About The Position

Ramapo Dental Care is looking for a Patient Service Representative in Suffern, New York, to join their clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The company prides itself on providing comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for someone with a passion for outstanding customer service, a willingness to learn, and a desire to start a career in the dental field. The Patient Service Representative will support all staff members and patients in the office, handling phone calls, patient inquiries, scheduling appointments, and assisting with treatment plan completion through acceptable financial arrangements. They will also be flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join the team to make a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Must have exceptional customer service skills

Nice To Haves

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees