Patient Service Representative

Silver Cross Hospital • Lemont, IL

6d • $18 - $22 • Onsite

About The Position

Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Requirements

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Nice To Haves

• Previous health-care experience strongly preferred.
• In-depth knowledge of insurance preferred

Responsibilities

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED