Patient Service Representative

Dental Care Alliance • Baltimore, MD

13d • Onsite

About The Position

Dental One Associates of Cross Keys is looking for a Patient Service Representative in Baltimore, Maryland, to join their clinical team. This role involves providing a high level of patient care and satisfaction within a team-based environment. The practice focuses on comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for someone passionate about customer service, eager to learn, and interested in starting a career in the dental field. The Patient Service Representative will support all staff members and patients in the office by answering phones, handling patient inquiries, making appointments, and assisting with treatment plans through financial arrangements. Flexibility in handling requests and projects assigned by other staff and/or the Office Manager is also expected. The role offers an opportunity to make a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Experience working in a dental office required
• Experience answering telephone
• Must have exceptional customer service skills

Nice To Haves

• Knowledge of insurance plans (HMO/PPO), is a plus

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed