Patient Service Representative

VALLEY-WIDE HEALTH SYSTEMS INC•Las Animas, CO

1d•Onsite

About The Position

Valley-Wide Health Systems, Inc. is seeking a patient-focused, detail-oriented Patient Service Representative to support smooth clinic operations at the front line of care. This role involves managing check-in and check-out, coordinating appointments, responding to patient needs, and ensuring schedules run efficiently to create a seamless patient experience.

Requirements

High school diploma or equivalent required.
1-2 years of healthcare or customer service experience preferred but not required.
Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
Bilingual English/Spanish preferred or required, depending on clinic location.
BLS certification/training and certification.

Nice To Haves

Associate degree or medical office certification preferred.

Responsibilities

Greet and check in patients with professionalism and cultural sensitivity.
Verify insurance eligibility and collect co-pays or sliding fee documentation.
Confirm patient demographics and update EHR records.
Respond to phone calls and patient inquiries in a timely and courteous manner.
Schedule new and return visits based on provider templates, visit type, and patient preference.
Manage documents by scanning and filing patient paperwork accurately and in a timely manner.
Monitor provider schedules throughout the day to identify and fill last-minute cancellations.
Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
Communicate schedule changes clearly to patients and care teams.
Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
Handle mail duties, including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.
Call patients due for care and schedule needed services.
Manage patient portal enrollment and assist patients with needs.
Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
Document all outreach attempts in the EHR accurately.
Call patients who no-show scheduled appointments to offer a new appointment, determine if barriers to care are present, and make a warm handoff to the Patient Care Navigator for intervention if necessary.