Patient Service Representative

Illinois Sports Med & Ortho Surgery Ctr•Morton Grove, IL

1d•Onsite

About The Position

The Patient Service Representative enhances the team’s effectiveness by representing the company favorably to new and existing clients through stellar client service. This individual will offer critical organizational support to the Business Office team and assist with projects. This is a crucial position, As the first person to interact with customers and their families either face to face or over the telephone, the experience with the First Impression Coordinators reflects upon the entire company. Ensures a positive first impression by exhibiting a consistently positive friendly and open demeanor conducive to greeting clients and visitors to the center. Speaks to and approaches others in a friendly and compassionate way Continuously exhibits personal integrity and professional initiative; understands the high level of honor required in maintaining client relationships. Dresses and acts in a professional manner at all times. Exemplifies our philosophy, culture and values and has a keen understanding of truly stellar service to both external and internal clients. Maintains the waiting room nourishments and keeps the area clean and tidy Keeps the families update and asks them if they need anything while they are waiting. Reliable, follows through on commitments, does not shrink from new challenges. Must be organized, detail-oriented and able to multitask. Demonstrates a commitment to accuracy by delivering high quality work. Has strong interpersonal, verbal and written communication skills. Ability to work independently as well as collaboratively Manages responsibilities and sets priorities with minimal supervision Flexible team player who is highly adaptable to change, open to new ideas and demonstrates thoughtful strategic and innovative thinking Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others. Demonstrate proactive approach to problem identification and solutions Works well with others Acts in a way that demonstrates our responsibility to be reliable and prompt Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions Demonstrates the ability to cope with and manage change Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 25 pounds. The employee is required to lift, and occasionally carry equipment. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. Medical facilities need to be as clean as possible, and excellent hygiene is required to keep patients clean and safe from sickness and infection. Has Category 2 risk: tasks do not involve exposure to blood, body fluids, or tissues; but employment may require performing unplanned Category I tasks. The noise level in the work environment is usually moderate. Office equipment, i.e. computers, printers, copy machines, telephones, public address system, and fax machine.

Requirements

High school diploma or general equivalency degree (EGD)
Two years minimum experience clerical medical office experience
Proficient typing skills (50 wpm)
Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule.