Patient Service Representative

ZOLL LifeVest•Toledo, OH

1d•Remote

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients in the use and care of the LifeVest wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection as their condition changes. This role is suited to health professionals with patient-care and teaching experience who want to supplement their income. Patients are typically in the hospital awaiting discharge. PSRs set up the equipment, train patients and caregivers, and follow up as needed to support understanding and satisfaction. Assignments may take place at patients’ homes or healthcare facilities. PSRs may accept or decline assignments according to their schedules, with many services arranged during personal free time. Assignments may include daytime, evening, and weekend work.

Requirements

At least one year of patient-care experience.
Patient-care experience must be in a paid professional environment, not as a family caregiver.
Document patient-care experience on the resume.
Complete a background check.
Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
Disclose a personal NPI number, if applicable.
Have a valid driver’s license and car insurance and/or a valid state ID.
Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

Preferred professional backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, and EKG Technician. Candidates are reviewed individually.

Responsibilities

Contact caregivers and family members to schedule services.
Accept assignments that may include daytime, evening, and/or weekend work.
Travel to patients’ homes and healthcare facilities to provide services.
Train patients and, when applicable, their caregivers in the use of the LifeVest.
Program the LifeVest according to the prescribing physician’s orders.
Measure patients and determine the correct garment size.
Review applicable paperwork with the patient and obtain the patient’s signature.
Transmit the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
Manage device and garment inventory.
Disclose any family relationship with a potential referral source.