Patient Service Representative (PSR) I, Cardiology Clinic Call Center
About The Position
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. The Cardiology Clinic at Aurora’s St. Luke’s Medical Center offers a blend of world-class clinical reputation, fast-paced hands-on experience and competitive benefits. This specialized clinic is internally recognized for its expertise in heart care and serves as a major center of excellence for advanced cardiovascular technologies. Each member of this tight-knit team has the privilege to positively impact cardiac patient outcomes. This position handles high volume in the Cardiology call center, and will focus on assisting with scheduling, cancelling current appointments, and rescheduling patients. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Benefits
- Paid Time Off programs
- medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
