Patient Service Representative (PSR) - Clinic Float

Advocate Health and Hospitals Corporation • Greenfield, WI

1d • Hybrid

About The Position

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. Home clinic is Edgerton (Internal Medicine, Pediatrics, Family Practice) but required travel to: St. Luke's (Endocrinology), Six Points (Family Practice), Children's Health, West Allis Pediatrics, Mayfair North Clinic (Internal Medicine), Mayfair South Clinic (Family Practice). Schedule posted 1-2 weeks in advance, subject to change. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Scheduling
• Coding
• Registration
• Billing
• Collecting payment at time of service
• Entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.
• Assists clinical staff in maintaining accurate medical records.

Benefits

• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED