UNIV - Patient Service Representative - College of Dental Medicine

Medical University of South Carolina•Charleston, SC

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients entering the Medical University of South Carolina College of Dental Medicine clinics. The role supports smooth clinic operations through patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The PSR must follow applicable Federal, State, MUSC Enterprise, University, and College of Dental Medicine policies and procedures. The position works with patients and clinic teams to maintain accurate records, coordinate appointments and referrals, manage point-of-service payments and deposits, respond to calls and inquiries, and support patient care coordination and clinic quality initiatives. The PSR also completes required training and participates in efforts to improve patient access, service quality, and operational efficiency.

Requirements

High school diploma and two years of work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
Comply with applicable Federal, State, MUSC Enterprise, University, and College of Dental Medicine policies and procedures.
Meet the listed physical capabilities for the position, including frequent standing, sitting, and walking; continuous indoor work; use of both hands and arms; reaching and fine motor tasks; and the specified visual and hearing capabilities.
Lift, carry, lower, and push or pull objects weighing up to 15 pounds without assistance, as specified in the physical requirements.

Responsibilities

Greet and register patients, update demographics at each visit, and obtain required signatures on forms and consents.
Scan insurance cards, initiate insurance verification, maintain patient records in the Electronic Health Record (EHR), and keep reception and waiting areas orderly.
Schedule appointments accurately using EHR workqueues, confirm and manage appointments through patient outreach, and document communications in EHR contact notes.
Assist Referral Coordinators with scheduling referrals for the assigned clinic.
Collect, post, and reconcile payments at the point of service in accordance with CDM financial guidelines; provide receipts and appointment reminders; and discuss upcoming treatments and related financial responsibilities.
Prepare, reconcile, and submit daily cash, check, and credit card deposits according to CDM and University policies.
Answer incoming clinic phone calls using the assigned Avaya Agent login ID, route calls appropriately, and address patient inquiries.
Provide professional customer service and comply with MUSC Standards of Behavior and applicable HIPAA, OSHA, and MUSC enterprise requirements.
Assist Department Chairs, Faculty, Residents, Students, and Patient Care Coordinators with patient scheduling, care coordination, and quality assurance initiatives.
Support the student accountability program in pre-doctoral clinics.
Participate in assigned training, meetings, projects, and other duties as directed by the Manager or Supervisor.
Complete annual training requirements on time and participate in initiatives to improve patient access, service quality, and operational efficiency.
Perform other duties as assigned by the Manager.