UNIV - Patient Service Representative - College of Dental Medicine
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the College of Dental Medicine clinics. The role supports smooth clinic operations by handling patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The PSR must follow applicable Federal, State, MUSC Enterprise, University, and College of Dental Medicine policies and procedures. The position is scheduled for 40 hours per week and is paid hourly. Responsibilities also include assisting clinic staff with scheduling, care coordination, quality assurance, and student accountability activities, as well as participating in training and initiatives to improve patient access, service quality, and operational efficiency.
Requirements
- High school diploma and two years of work experience directly related to the area of employment; a bachelor’s degree may be substituted for the related work experience.
- Ability to perform the listed physical functions, including standing, sitting, walking, using both hands and arms, reaching, fine motor movements, and lifting, carrying, pushing, or pulling objects up to 15 pounds.
- Ability to maintain corrected 20/40 vision and perform the listed visual and hearing functions.
Responsibilities
- Greet and register patients, update demographics at every visit, and obtain required signatures on forms and consents.
- Scan insurance cards, initiate insurance verification, and maintain current patient records in the Electronic Health Record (EHR).
- Maintain the reception and waiting area in a professional and orderly manner.
- Schedule appointments accurately using EHR workqueues.
- Confirm and manage appointments through timely patient outreach and document communications in EHR contact notes.
- Assist Referral Coordinators with scheduling referrals for the assigned clinic.
- Collect, post, and reconcile point-of-service payments according to CDM financial guidelines.
- Provide receipts and future appointment reminders, and discuss upcoming treatments and associated financial responsibilities with patients.
- Prepare, reconcile, and submit daily cash, check, and credit card deposits according to CDM and University policies.
- Answer clinic phone calls using the assigned Avaya Agent login ID, route calls appropriately, and address patient inquiries.
- Provide professional customer service and adhere to MUSC’s Standards of Behavior.
- Comply with regulatory requirements, including HIPAA, OSHA, and MUSC enterprise policies.
- Assist Department Chairs, Faculty, Residents, Students, and Patient Care Coordinators with patient scheduling, care coordination, and quality assurance initiatives.
- Support the student accountability program in pre-doctoral clinics.
- Participate in assigned training, meetings, projects, and other duties as assigned by the Manager or Supervisor.
- Complete required annual trainings in a timely manner.
- Participate in initiatives to improve patient access, service quality, and operational efficiency.
- Perform other duties as assigned by the Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
