Patient Service Representative Oak Ridge Urgent Care PRN Evenings

East Tennessee Children's Hospital•Oak Ridge, TN

5d•Onsite

About The Position

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. Responsible for precepting new employees, assisting with claim reviews and daily financial reporting. Come work where you can make a difference everyday. At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

High School Diploma/GED preferred
1-2 years in Medical Office setting preferred
Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.

Nice To Haves

Precepting new employees
Assisting with claim reviews
Daily financial reporting

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner.
Answers inquiries and requests completely or refers calls to the appropriate contact.
Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information.
Opens and routes incoming mail in a timely manner.
Retrieves patient charts prior to visit and provides schedule to providers and staff.
Prepares new patient records and charts.
Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.
Registers new patients and updates patient information in scheduling system.
Verifies and creates subscriber information in computer system.
Copies, files and retrieves medical records as requested.
Places calls to remind parents of appointment date and time.
Schedules follow-up appointments and provides any necessary forms for parents.
Interviews/identifies legal guardian to obtain necessary information to ensure account is complete.
Helps identify problems to help ensure claims go out clean on the first submission.
Reviews procedure code and diagnosis code.
Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner.
Maintains professional composure and confidence during stressful situations.
Maintains confidentiality of all hospital and patient information at all times.
Handles patient/family complaints in a confidential, timely and professional manner.
Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager.
Fosters mature professional relationships with fellow employees in a courteous, friendly, manner.
Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence.
Completes all ETCH and practice required training and CBL requirements.
Attends all educational programs as needed.
Practices safe lifting and body mechanic procedures.
Maintains a safe and clean work area.
Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance.
Willingly accepts any other assignment that may be requested.
Utilizes hospital resources and time respectfully and accountably.
Works as efficiently as possible to ensure best use of time.
Collects deductibles, self-pays, receipts.
Completes end-of-day financials.
Balances credit card machines.
Provides financial information to ETCH Financial Services team.
Identifies missing charged, NDC indicators and assigns appropriate modifiers.