Patient Service Representative Oak Ridge Urgent Care PRN Evenings

East Tennessee Children's Hospital Association•Oak Ridge, TN

4d•Onsite

About The Position

The Patient Service Representative greets patients, gathers necessary information for efficient encounters and billing, and is responsible for precepting new employees, assisting with claim reviews, and daily financial reporting. This role ensures a positive and comforting presence while handling administrative and financial tasks in a medical office setting.

Requirements

High School Diploma/GED preferred
1-2 years in Medical Office setting preferred
Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.
Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required.
Frequent sitting with some walking, standing, squatting, bending and reaching is required.
Keyboard/computer use and/or repetitive motions may be required.

Nice To Haves

Precepting new employees
Assisting with claim reviews
Daily financial reporting

Responsibilities

Greet patients and ensure all information is gathered for efficient encounters and billing outcomes.
Precept new employees.
Assist with claim reviews.
Assist with daily financial reporting.
Answer incoming telephone calls in a courteous and helpful manner.
Answer inquiries and requests completely or refer calls to the appropriate contact.
Relay complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality.
Open and route incoming mail in a timely manner.
Retrieve patient charts prior to visit and provide schedule to providers and staff.
Prepare new patient records and charts.
Assist patient/families with required paperwork or verification documents for a complete patient file and complete billing record.
Register new patients and update patient information in scheduling system.
Verify and create subscriber information in computer system.
Copy, file, and retrieve medical records as requested.
Place calls to remind parents of appointment date and time.
Schedule follow-up appointments and provide any necessary forms for parents.
Interview/identify legal guardian to obtain necessary information to ensure account is complete.
Help identify problems to help ensure claims go out clean on the first submission.
Review procedure code and diagnosis code.
Work with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
Interact with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner.
Maintain professional composure and confidence during stressful situations.
Maintain confidentiality of all hospital and patient information at all times.
Handle patient/family complaints in a confidential, timely and professional manner.
Serve as resource to PSRI to take initiative on accelerated calls before involving Practice Manager.
Foster mature professional relationships with fellow employees in a courteous, friendly manner.
Promote effective working relations and work effectively as part of a department/unit team inter-and intra-departmentally.
Continuously display a “can do” attitude within the practice and across other department lines.
Complete all ETCH and practice required training and CBL requirements.
Attend all educational programs as needed.
Practice safe lifting and body mechanic procedures.
Maintain a safe and clean work area.
Serve as mentor to new staff and provide leadership and education to those employees needing extra guidance.
Willingly accept any other assignment that may be requested.
Utilize hospital resources and time respectfully and accountably.
Work as efficiently as possible to ensure best use of time.
Collect deductibles, self-pays, receipts.
Complete end-of-day financials.
Balance credit card machines.
Provide financial information to ETCH Financial Services team.
Identify missing charged, NDC indicators and assign appropriate modifiers.