Patient Service Representative

Greater Lawrence Family Health Center•Lawrence, MA

1d•Onsite

About The Position

The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services. Must be able to don appropriate personal protective equipment (PPE). Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medical assistant when patient has been registered. Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority. Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments. Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift. Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures. Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments. Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Requirements

Bilingual; Spanish and English
High School diploma or GED certificate
Training in a Medical or Administrative field
Computer knowledge
Excellent communication skills

Responsibilities

Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medical assistant when patient has been registered.
Answer all incoming calls quickly using the appropriate uniformed script.
Review clinicians schedule in advance for correct demographics and insurance verification.
Inform patients of insurance problems prior to their appointments.
Collect co-pays and issue receipts.
Balance receipts against payments collected from patients by the end of shift.
Notify appropriate staff of patient’s arrival.
Follow cancellation and rescheduling procedures.
Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)
Don appropriate personal protective equipment (PPE).