Patient Service Representative Hospital PRN

American Addiction Centers • Charlotte, NC

1d • Hybrid

About The Position

This is a PRN (as needed) position in the Enterprise Revenue Cycle department, specifically within the Rev Cycle Strategic Support Team for Southeast. The role will primarily assist in National Service Line offices, with a schedule generally Monday-Friday between 6:30 AM and 5:30 PM. The position requires willingness to travel to different office locations. The Patient Service Representative is responsible for registering or pre-registering patients, verifying insurance coverage, obtaining necessary authorizations, coordinating with patients and scheduling departments for rescheduling procedures, requesting upfront payments, and updating schedules for changes.

Requirements

• High School Diploma or GED required
• Accurate spelling and attention to detail required
• Must be able to key 40 wpm
• Excellent communication skills and customer services skills required
• Must be willing to travel to different office locations

Nice To Haves

• Bachelor's Degree preferred
• Knowledge of patient registration, insurance, and hospital billing preferred
• Medical terminology knowledge and understanding of third party reimbursement preferred

Responsibilities

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED