Patient Service Representative Hospital PRN

American Addiction Centers • Charlotte, NC

1d • Onsite

About The Position

The Patient Service Representative is responsible for registering or pre-registering all scheduled patients for admission, partial hospitalization, and outpatient services. This role involves verifying insurance coverage, obtaining necessary authorizations and pre-certifications, and coordinating with patients and scheduling departments to arrange for payment or reschedule procedures. The representative also requests upfront deposits and updates schedules for cancellations and changes.

Requirements

• High School Diploma or GED required
• Accurate spelling and attention to detail required
• Must be able to key 40 wpm
• Excellent communication skills and customer services skills required

Nice To Haves

• Bachelor's Degree preferred
• Knowledge of patient registration, insurance, and hospital billing preferred
• Medical terminology knowledge and understanding of third party reimbursement preferred

Responsibilities

• Registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED