Patient Service Representative - Tellica/Remote

MultiCare Health System•Auburn, WA

17h•Remote

About The Position

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Requirements

Six months of customer service experience
Demonstrated basic computer skills
Strong interpersonal and communication skills

Nice To Haves

One year of customer service experience, in a hospital or medical office preferred

Responsibilities

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patient about delays and wait times.
Promptly schedules appointments
Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures.
Supports administrative function of the clinic.
Coordinates with other care teams and employees to provide a seamless experience for patients.
Completes training and pass-off requirements