Patient Service Representative (Remote)

TEKsystems • Tucson, AZ

1d • Remote

About The Position

We’re hiring a Patient Service Representative to support a busy healthcare team in a fully remote role. You’ll be the first point of contact for patients handling calls, scheduling appointments, and guiding them through the care process. This is a fast-paced, phone-heavy position where accuracy, professionalism, and clear communication matter.

Requirements

• 1+ year experience in a healthcare setting, medical office, or call center
• Strong customer service and phone communication skills
• Experience scheduling appointments and managing patient information
• Comfortable working in EMR systems (Epic or similar)
• Able to handle a high volume of calls throughout the day
• Must be authorized to work for any employer in the U.S.

Nice To Haves

• Call center experience in a healthcare environment
• Medical Assistant or CNA certification
• Bilingual in Spanish
• You enjoy helping people and staying organized under pressure
• You’re comfortable working on the phone most of the day
• You follow processes but can also think through solutions independently
• You’re reliable, flexible with scheduling, and open to learning

Responsibilities

• Answer high-volume inbound calls from patients and providers
• Schedule, reschedule, and cancel appointments across multiple providers
• Verify and update patient information in EMR systems (including Epic)
• Provide clear instructions for exams, labs, and appointment prep
• Check and communicate referral and authorization status
• Respond to requests via phone, email, and fax quickly and accurately
• Route complex questions to the right internal teams

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed