Patient Service Representative

TRILLIUM HEALTH INC•City of Rochester, NY

12d•$20 - $29•Onsite

About The Position

Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. Under the direct supervision of the PSR Lead, the PSR is responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary staff following established methods and procedures.

Requirements

Excellent customer service and communication skills.
Ability to speak, read, and understand English fluently.
Proficiency with electronic medical record (EMR) systems.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable handling sensitive information with discretion.
Team-oriented with a collaborative mindset.
Commitment to inclusiveness and cultural sensitivity.
Minimum of a high school diploma or equivalent (GED) required.
1–3 years of experience working in a medical office or clinic setting required.
Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.

Nice To Haves

Medical Office Assistant Certification or other related education preferred.
Bilingual skills in Spanish preferred.

Responsibilities

Serve as the first point of contact for patients, providing a welcoming and professional experience.
Schedule appointments and manage patient information using the EMR system.
Answer and route phone calls; initiate triage requests when appropriate.
Check patients in and out, verify insurance, and process payments.
Maintain accurate medical records and manage incoming/outgoing documentation.
Support providers with administrative tasks and schedule adjustments.
Uphold confidentiality and demonstrate respect for diversity and inclusion.
Participate in quality improvement and compliance activities.
Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
Other specific duties as assigned.