Patient Service Representative (PSR) - Primary Care Clinic
About The Position
The Patient Service Representative (PSR) plays a vital role in the care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience. As a key member of the ambulatory care team, the PSR provides efficient, high-quality service to patients who arrive for appointments or contact the clinic via phone or in person for information regarding appointments, tests, procedures, bills, charges, referrals, and other matters. The role also involves ensuring billing information is entered accurately at the time of service, following up on missing information, and upholding practice and medical group standards for accurate and timely medical records.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult caller/customers/patients.
Nice To Haves
- Bilingual Spanish preferred
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
- Maximizes revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.
- Assists clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
