Patient Service Representative (Speedway)

Orthodontic Experts Management LLC • Indianapolis, IN

2h • $19 - $20 • Onsite

About The Position

Orthodontic Experts is a growing, patient-centered orthodontic organization with more than 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis. The Patient Service Representative welcomes visitors, provides information and assistance, answers incoming calls, manages the front desk, and provides general administrative support. The role is based at 7365 W 10th St, Indianapolis, IN 46213, with travel availability to Lawrence and Greenwood. Duties may also be performed at another clinic when traveling. The stated schedule is Monday–Wednesday, 8:45 AM–5:00 PM; Thursday–Friday, 6:45 AM–3:00 PM; and every other Tuesday, 10:00 AM–6:00 PM. Saturday shifts are not currently scheduled but may be added in the future.

Requirements

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Excellent problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Availability to travel to Lawrence and Greenwood.

Responsibilities

• Answer incoming phone calls and return voicemails left on front-office phones.
• Check in new and existing patients and notify clinical staff when patients arrive.
• Collect new-patient registration, medical history, and HIPAA privacy forms.
• Check out patients, collect payments, and schedule their next appointments.
• Answer questions and provide information to walk-in patients.
• Keep the communication log current with necessary patient and parent communications.
• Review the clinic’s daily schedule for changes and fill open appointment slots with bonding appointments, adjustments, or new-patient consultations at least two days in advance; adjust clinic hours based on the schedule.
• Review bonding approvals and verify that bondings are approved and active with insurance the day before and the day of appointments.
• Explain and reiterate the cancellation policy to patients.
• Print end-of-day reports and reconcile collected payments and credit card transactions against the report.
• Maintain the cleanliness of the office and reception area.
• Check and respond to office emails.
• Contact patients with outstanding balances.
• When traveling to another clinic, perform all duties and responsibilities of the role, including administrative tasks.
• Participate in marketing events.
• Handle cash.
• Perform other tasks as assigned.

Benefits

• Paid Patient Service Representative training.
• Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
• Medical, dental, vision, and life insurance.
• Short-term disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) with matching.
• Paid time off.
• Identity Theft Protection through LifeLock.
• MetLaw.
• Pet insurance.
• Free and discounted orthodontic treatment.
• Monthly bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED