Patient Service Representative

Minnesota Eye Consultants • Minnetonka, MN

14d • Hybrid

About The Position

The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner. This position is based in our Crosstown clinic but will be required to work shifts at other MEC clinics as needed. This position will work an 8 hour shift Monday - Friday between the hours of 7:30am – 5pm and every other Saturday morning from 7:30am-1:30pm (would then get a day off during the week).

Requirements

• High school diploma/GED
• 1-2 years related customer service experience

Nice To Haves

• Health care experience preferred

Responsibilities

• Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
• Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned.
• Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
• Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
• Daily cash reconciliation and posting of cash batch.
• Coordinate and assist patients with transportation needs.
• Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
• Prepare surgery and dry eye patient packets and laser post-op kits.
• Distribute daily visit paperwork.
• Scan patient paperwork into the electronic health record.
• Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
• Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
• Other duties as assigned.

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED