Patient Service Representative

OrthoNY•Town of Salina, NY

11d•$16 - $25•Onsite

About The Position

We are looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

Requirements

High school diploma or GED
Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
Knowledge of medical terminology
Exceptional customer service skills required
Experience working with an EMR/PM required
Exceptional written, verbal and interpersonal communication skills
Highly organized with strong attention to detail
Quick thinker with ability to pivot in a fast-paced environment
Ability to multi-task in a high-volume environment is a must

Responsibilities

General reception to include greeting patients and answering phone
Check-in patients and verify appointment and billing information
Schedule appointments
Collect co-pays and co-insurance
New Patient Intake & Registration: Review paperwork for completeness, Input patient demographic information in computer system, Review benefits with patient, Review missed appointment policy with patient, Set-up FOTO Intake Survey
Check-out patients and schedule follow-up appointments per the clinician’s instructions
Assist Clinical staff with follow-up FOTO status surveys
Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
Monitor/Track Plans of Care (POC’s) for Certification
Log discharged patients in computer system
Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
Maintain Active Patient statistics and scheduled appointments
Log discharged patients in computer system
Other responsibilities as needed