Patient Service Reprsentative

Sutter Health•San Francisco, CA

1d•$32 - $45

About The Position

The Patient Service Representative serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates the electronic health record (EHR). It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also include specific departmental tasks and orienting other staff. This is a regular, full-time, non-exempt position on the day shift, scheduled for 40 hours per week in eight-hour shifts, Monday through Friday. Weekend work is not required.

Requirements

High school diploma or equivalent education or experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for working with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to ensure the privacy of patient Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update the electronic health record (EHR).
Facilitate patient intake, including completion of healthcare and insurance forms and collection of service payments.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care.
Maintain the privacy of each patient's Protected Health Information (PHI).
Perform specific departmental tasks and/or orient other staff, as needed.
Prioritize assignments, manage time and multiple tasks, and meet deadlines while working independently and as part of a team.
Identify, evaluate, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff to achieve departmental and corporate objectives.