Patient Service Representative - Patient Registration

Providence•Seattle, WA

1d•Onsite

About The Position

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork. Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

Customer service skills
Interviewing skills
Ability to complete consents
Ability to collect valuables and deposits
Knowledge of billing, insurance, and collections
Familiarity with financial aid programs
Ability to determine alternate sources of coverage
Ability to arrange payment plans
POS team expertise
Coordination skills
Timely and accurate information flow
Quality improvement participation
Flexibility in working unscheduled shifts
Ability to find coverage for absences

Nice To Haves

Associate's Degree
Two (2) years of experience in a medical setting with inpatient or outpatient admitting
Patient Registration experience
Financial counseling experience
Insurance experience
Medical terminology experience

Responsibilities

Coordination of information and support for patient flow in the Swedish Medical Center and Emergency Department.
Providing front-line customer service, including reception and registration.
Interviewing patients and families to obtain demographic and financial data.
Completing consents, escorting/directing patients, and collecting valuables and deposits.
Handling initial patient/visitor inquiries regarding billing, insurance, or collections.
Assisting patients with financial aid applications and processing necessary paperwork.
Determining alternate sources of coverage for hospital stays and arranging payment for private pay accounts.
Facilitating all aspects of registration functions for hospitalized patients as the POS team expert.
Coordinating coverage issues with Physician Offices and POS team members.
Ensuring timely and accurate patient information flow.
Participating in quality improvement activities.
Performing special project assignments.
Working occasional unscheduled shifts or portions of shifts due to urgent situations or sick calls.
Assisting in finding coverage for absences as needed.