PATIENT SERVICE REPRESENTATIVE

Camillus Health Concern• Miami, FL, US, FL

87d•$18 - $20•Onsite

About The Position

The PSR is responsible for a variety of activities related to patient registration and care. The primary function of the PSR is to handle new and current patients arriving at Camillus Health. Responsibilities include but are not limited to responding to new and existing patient inquiries, handling patient concerns, rescheduling requests while meeting performance metrics and quality service goals in a team atmosphere.

Requirements

Associates Degree, Bachelor’ preferred
Equivalent work experience in customer service will be considered
Bilingual (English/Spanish), Creole a plus
Demonstrated ability to work effectively in a team environment
Strong interpersonal and communication skills
Strong organizational skills

Nice To Haves

Culturally sensitive to the needs of underserved populations
Work effectively and productively in a team environment
Prior patient care experience with underserved population
Excellent interpersonal skills
Excellent organizational skills

Responsibilities

Comply with the Mission and work in the Core Values of Saint John of God.
Utilize the Patient Services Customer Service Standards during all interactions with patients, visitors, volunteers, students, and co-workers
Facilitate patient registration and maintain the confidentiality of patients
Conduct financial assessments, collect, and record patient fees.
Maintain relevant statistics/logs
Perform billing for assigned providers. Ensure that billing is current and accurate to meet the policy guidelines for posting.
Task providers on unresolved encounters, pending charges.
Communicate with CH program managers on appointment schedules including no-shows and broken appointments.
Call to confirm calls
Run meaningful use reports to ensure that Objective 8 and 9 is within compliance.
Clerical duties such as scanning documents to Patient’s chart.
Implement Medicaid and other manage care activities, including Medicaid (insurance) verification, eligibility screening and enrollment, also disenrollment procedures
Provide information on services available at Camillus and in the community
Schedule new and follow-up patient appointments as needed.
Perform any other department or agency related duties or special projects as directed by Supervisor.