Patient Service Representative, Oregon City Family Practice

Praxis Health • Oregon City, OR

3d • Onsite

About The Position

Oregon City Family Practice is seeking a candidate interested in serving as our next Patient Service Representative for a full-time position. This role will be the first point of contact when patients arrive or call us on the phone. We expect that the ideal Patient Service Representative will be eager, professional and dependable. This position is customer service and patient focused, so we are searching for someone who is comfortable and willing to help our patients schedule appointments and answer questions while making patients feel comfortable and the most important person of our day.

Requirements

• Previous experience in a medical office setting preferred; Minimum 1 year (preferred 2+ years)
• Excellent communication and customer service skills in person and over the phone
• Proficiency with electronic health record (EHR) systems
• Maintain patient records and update patient information as needed
• Ability to reliably arrive to work on time
• High school diploma or GED

Nice To Haves

• overachiever

Responsibilities

• Greets, screens, and schedules in-person patients
• Performs reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant information between patients and their clinical team
• Inputs information into electronic health records and other support services platforms
• Verify insurance information and collect co-payments
• Prepares and processes correspondence and answers routine medical administrative inquiries
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff
• Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws
• Ensures scheduling accuracy for ease and best use of provider and patient time

Benefits

• Laboratory discounts for in house testing
• Medical with In-Network & Custom Network discounts (No out of pocket premium cost for employee only coverage)
• Dental (No cost for employee only coverage)
• 401(K) with discretionary employer match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED