Patient Service Representative

Carolina Health Centers, Inc.•Clinton, SC

4d•Onsite

About The Position

The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors, and callers. This position provides daily support for the practice site, including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication. The PSR knows, understands, and performs all duties in a manner that is consistent with CHC’s Service Standards, promising that employees will be Respectful, Responsible, and Responsive.

Requirements

High School diploma or equivalent experience
Knowledgeable of medical terminology preferred
Must have a valid driver’s license and safe driving record
Bi-lingual in Spanish preferred
Excellent verbal and written communication skills
Current computer skills
Ability to establish and promote positive interpersonal relationships
Excellent organizational skills
Cultural awareness and appreciation for differences
Ability to demonstrate excellent customer service and strong cultural competency
Ability to adhere to strict confidentiality guidelines
Good interpersonal, organizational, and computer skills required
Strong written and verbal communication skills required
Teamwork orientation
Able to take and follow through with delegated tasks and accountability
Resourcefulness in problem solving
Proven organizational skills
Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
Able to push, pull, reach, sit, stoop, and stretch
Have full range of body motion
Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment
Required to talk and hear
Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Nice To Haves

Knowledgeable of medical terminology
Bi-lingual in Spanish

Responsibilities

Answers the telephone with the standard greeting and a smile in a timely manner
Treats Every Patient with Care and Courtesy
Maintains a well-kept lobby and work space
Understands, abides by, and is able to explain HIPAA to patients as needed
Responds in a positive manner to questions, inquiries, and requests, making every attempt to accommodate the patient’s needs and expectations
Ensures patients understand the services we provide and the benefits of choosing us as their medical home
Acknowledges Patients in the PM system Upon Arrival
Arrives Patients in EHR and enters location (Waiting Room)
Verifies Demographics (mailing address, telephone number, responsible party)
Inputs Insurance or Sliding Fee information
Collects Co-Pays & Posts & Balances Payments
Updates Patient paperwork annually (HIPAA, Registration, RX consent)
Runs Medicaid to verify eligibility daily
Prints Patient Clinical Summary
Schedules any Follow-up Visits
Checks patients out in the PM system and EHR upon departure
Counts Cash Box and logs in the amount in the box at the beginning and end of each shift
Runs an Acknowledged Patient Report, matches encounters against the report & documents any missing encounters
Conducts Appointment Phone Call Reminders
Builds New Patient Accounts
Scans & appropriately files Patient Documents
Navigates through Allscripts to print records, identify meds, referrals, lab results, etc.
Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
Knowledge of Emergency Procedures (Fire, Tornado, Seizing Patient, etc.)
Identifies and manages tasks in Allscripts
Correctly Schedules Patients
Distributes & Sorts Mail & Courier Items
Collects TIGER payments
Distributes medications delivered thru the courier to patients & collects payment on those medications
Signs out prescriptions for controlled substances to patients
Responds to tasks from the patient portal as required in a timely manner
Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
Operates Copier for Office Copies, Fax, and Scanning
Capable of operating the Credit Card Equipment
Operates the Postage Machine