Patient Service Representative

Carolina Health Centers, Inc.•Greenwood, SC

3h•Onsite

About The Position

The Patient Service Representative (PSR) serves as the initial point of contact for patients, visitors, and callers, representing Carolina Health Centers and the assigned practice site professionally. This role provides essential daily support to the practice site, encompassing telephone coverage, appointment scheduling, patient check-in and check-out (ensuring accuracy of demographic, insurance, and payment information in the practice management system), patient referrals, and general patient communication. The PSR is expected to embody CHC’s Service Standards, being Respectful, Responsible, and Responsive in all duties.

Requirements

High school diploma or equivalent experience.
Knowledgeable of medical terminology preferred.
Must have a valid driver’s license and safe driving record.
Excellent verbal and written communication skills.
Current computer skills.
Ability to establish and promote positive interpersonal relationships.
Excellent organizational skills.
Cultural awareness and appreciation for differences.
Ability to demonstrate excellent customer service and strong cultural competency.
Ability to adhere to strict confidentiality guidelines.
Good interpersonal, organizational, and computer skills required.
Strong written and verbal communication skills required.
Teamwork orientation.
Able to take and follow through with delegated tasks and accountability.
Resourcefulness in problem solving.
Proven organizational skills.
Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint.

Nice To Haves

Bi-lingual in Spanish preferred.

Responsibilities

Answer the telephone with the standard greeting and a smile in a timely manner.
Treat every patient with care and courtesy.
Maintain a well-kept lobby and workspace.
Understand, abide by, and explain HIPAA to patients as needed.
Respond positively to patient questions, inquiries, and requests, accommodating their needs and expectations.
Ensure patients understand the services provided and the benefits of choosing the center as their medical home.
Acknowledge patients in the PM system upon arrival.
Arrive patients in EHR and enter their location (Waiting Room).
Verify patient demographics (mailing address, telephone number, responsible party).
Input insurance or Sliding Fee information.
Collect Co-Pays & Post & Balance Payments.
Update patient paperwork annually (HIPAA, Registration, RX consent).
Run Medicaid to verify eligibility daily.
Print Patient Clinical Summary upon check-out.
Schedule any follow-up visits.
Check patients out in the PM system and EHR upon departure.
Count cash box and log the amount at the beginning and end of each shift.
Run an Acknowledged Patient Report, match encounters against the report, and document any missing encounters.
Conduct appointment phone call reminders.
Build new patient accounts.
Scan and appropriately file patient documents.
Navigate through Allscripts to print records, identify medications, referrals, lab results, etc.
Utilize knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.).
Apply knowledge of Emergency Procedures (Fire, Tornado, Seizing Patient, etc.).
Identify and manage tasks in Allscripts.
Correctly schedule patients.
Distribute and sort mail and courier items.
Collect TIGER payments.
Distribute medications delivered via courier to patients and collect payment.
Sign out prescriptions for controlled substances to patients.
Respond to tasks from the patient portal as required in a timely manner.
Use the office phone correctly (Hold, Transfer, Voicemail, Directories).
Operate copier for office copies, fax, and scanning.
Operate credit card equipment.
Operate the postage machine.