Patient Service Representative - Clinic Float Pool
About The Position
A Patient Service Representative (PSR) is responsible for completing daily tasks related to patient intake, billing, and scheduling. This includes preparing billing paperwork, accurately updating patient demographics and insurance information in the practice management system, scanning insurance cards, and ensuring data accuracy for the billing department. The role also involves preparing for future patients by verifying insurance eligibility online or via phone, scheduling appointments across multiple schedules, preparing medical record charts, and making patient reminder calls. Additionally, the PSR will collect co-pays, deductibles, and outstanding balances at check-in, balance a cash box and daily report, and prepare the end-of-day bank deposit. Documentation is sent to Clinic Financial Services as specified. Designated PSRs will also handle entering incoming/outgoing referrals and authorizations into the practice management system. Additional projects or tasks may be assigned by the clinic coordinator.
Requirements
- High School Diploma or GED
Nice To Haves
- 1-3 Years of experience
Responsibilities
- Accurate updating of patient demographics and insurance information in the practice management system
- Scanning insurance cards and ensuring all data is accurate for the billing department
- Verifying insurance eligibility online or by calling the insurance company
- Scheduling appointments for multiple schedules
- Preparing medical record charts
- Making patient appointment reminder phone calls
- Collecting insurance co-pays, deductibles and outstanding balance payments at check-in
- Balancing an assigned cash box and daily balancing report
- Preparing end of the day bank deposit
- Sending documentation to Clinic Financial Services as specified
- Verifying and entering all incoming/outgoing referrals and authorizations into the practice management system
- Completing additional projects or tasks assigned by the clinic coordinator
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
