Patient Service Representative - Clinic Float Pool
About The Position
A Patient Service Representative (PSR) is responsible for completing various daily tasks related to patient intake, billing, and scheduling. This includes preparing billing paperwork, accurately updating patient demographics and insurance information in the practice management system, scanning insurance cards, and ensuring data accuracy for the billing department. The role also involves preparing for future patients by verifying insurance eligibility online or via phone, scheduling appointments across multiple schedules, preparing medical record charts, and making patient appointment reminder calls. Additionally, the PSR is responsible for collecting co-pays, deductibles, and outstanding balances at check-in, balancing a cash box and daily report, preparing the end-of-day bank deposit, and sending specified documentation to Clinic Financial Services. Certain PSRs will also be responsible for verifying and entering incoming/outgoing referrals and authorizations into the practice management system. Additional projects or tasks may be assigned by the clinic coordinator.
Requirements
- Proficiency in updating patient demographics and insurance information.
- Ability to scan insurance cards and ensure data accuracy.
- Experience with verifying insurance eligibility.
- Skill in scheduling appointments.
- Experience in preparing medical records.
- Ability to make patient reminder phone calls.
- Experience in collecting patient payments (co-pays, deductibles, outstanding balances).
- Proficiency in balancing cash boxes and daily reports.
- Experience in preparing bank deposits.
- Ability to send documentation as specified.
- Experience in verifying and entering referrals and authorizations (for designated PSRs).
Responsibilities
- Accurately update patient demographics and insurance information in the practice management system.
- Scan insurance cards and ensure all data is accurate for the billing department.
- Verify insurance eligibility online or by calling the insurance company for the next day's patients.
- Schedule appointments for multiple schedules.
- Prepare medical record charts.
- Make patient appointment reminder phone calls.
- Collect insurance co-pays, deductibles, and outstanding balance payments at check-in.
- Balance an assigned cash box and daily balancing report.
- Prepare end-of-day bank deposit.
- Send documentation to Clinic Financial Services as specified.
- Verify and enter all incoming/outgoing referrals and authorizations into the practice management system (for designated PSRs).
- Undertake additional projects or tasks as assigned by the clinic coordinator.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
