Patient Service Representative

Company Set • Plainfield, IL

2d • Onsite

About The Position

Plainfield Surgery Center is currently hiring a patient service representative to join our team. This is a full time position. hours are epected to be 9:30 AM to 6:00 PM, although there may be some variation depending on the needs of the center. The Patient Service Representative enhances the team’s effectiveness by representing the Plainfield Surgery Center favorably to new and existing patients through stellar client service. This individual will offer critical organizational support to the Business Office team and assist with projects. This is a crucial position, As the first person to interact with customers and their families either face to face or over the telephone, the experience with the First Impression Coordinators reflects upon the entire company. Ensures a positive first impression by exhibiting a consistently positive friendly and open demeanor conducive to greeting clients and visitors to the center. Speaks to and approaches others in a friendly and compassionate way Continuously exhibits personal integrity and professional initiative; understands the high level of honor required in maintaining client relationships. Dresses and acts in a professional manner at all times. Exemplifies our philosophy, culture and values and has a keen understanding of truly stellar service to both external and internal clients. Maintains the waiting room nourishments and keeps the area clean and tidy Keeps the families update and asks them if they need anything while they are waiting. Reliable, follows through on commitments, does not shrink from new challenges. Must be organized, detail-oriented and able to multitask. Demonstrates a commitment to accuracy by delivering high quality work. Has strong interpersonal, verbal and written communication skills. Ability to work independently as well as collaboratively Manages responsibilities and sets priorities with minimal supervision Flexible team player who is highly adaptable to change, open to new ideas and demonstrates thoughtful strategic and innovative thinking Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others. Demonstrate proactive approach to problem identification and solutions Works well with others Acts in a way that demonstrates our responsibility to be reliable and prompt Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions Demonstrates the ability to cope with and manage change

Requirements

• High school diploma or general equivalency degree (EGD)
• Two years minimum experience clerical medical office experience
• Proficient typing skills (50 wpm)

Nice To Haves

• ASC experience
• Microsoft Office Specialist certifications
• Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule.

Responsibilities

• Ensures a positive first impression by exhibiting a consistently positive friendly and open demeanor conducive to greeting clients and visitors to the center.
• Speaks to and approaches others in a friendly and compassionate way
• Continuously exhibits personal integrity and professional initiative; understands the high level of honor required in maintaining client relationships.
• Dresses and acts in a professional manner at all times.
• Exemplifies our philosophy, culture and values and has a keen understanding of truly stellar service to both external and internal clients.
• Maintains the waiting room nourishments and keeps the area clean and tidy
• Keeps the families update and asks them if they need anything while they are waiting.
• Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others.
• Demonstrate proactive approach to problem identification and solutions
• Works well with others
• Acts in a way that demonstrates our responsibility to be reliable and prompt
• Ability to handle multiple assignments or pieces of work at one time.
• Demonstrates the ability to cope with and manage change

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees