Patient Service Representative

Clinical Associates•Pikesville, MD

6d•Onsite

About The Position

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility. We are seeking to add a Full Time Patient Service Representative to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience is preferred! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.

Requirements

High School Diploma or G.E.D.
Basic arithmetic and money calculating skills.
Excellent patient care and customer service skills.

Nice To Haves

Call Center experience is preferred.
Medical Office experience is preferred.
EMR skills preferred.

Responsibilities

Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
Scheduling appointments
Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
Collecting co-pays, deductibles, and account balances.
Answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
Performing all front desk protocols efficiently and accurately.