Patient Service Representative - Urology

Jackson County Memorial Hospital Authority•Altus, OK

2d•Onsite

About The Position

The Patient Service Representative is expected to work with minimal supervision and is responsible for the prompt, courteous, and accurate registration of Clinic patients. This role involves greeting patients, accurately submitting patient information and insurance details into the computer system, scanning documents into the EMR, and verifying insurance eligibility. The representative will also handle patient calls, schedule appointments and referrals, and manage medical record requests.

Requirements

Punctuality
Attendance
Works well with fellow workers.
Works well with Supervisors.
Attends annual mandatory hospital in-service programs.
High School Diploma or GED required.
Typing speed of 30-40 wpm required.
Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
One to two years’ previous experience in the commercial health care environment required.
Previous work history that demonstrates steady attendance and punctuality is required.
Near visual & hearing acuity required to perform essential duties of position.

Nice To Haves

Clinic experience preferred.

Responsibilities

Greets each patient entering the clinic in a friendly manner.
Accurate submission of all patient information to the computer system including all insurance and demographics.
Scan documents into EMR, when necessary.
Knowledge concerning patient insurances and the ability to input with accuracy.
Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
Answers phone courteously and make every attempt to satisfy caller’s request.
Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
Properly protects and preserves patient confidentiality.
Answers telephone, filters calls, takes messages and distribute them.
Schedules appointments, and, if an emergency, informs provider.
Run inquiries on patients for lab/x-ray technician.
Receive and distribute home health forms for the Doctors to sign.
Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
Prints medical records upon patient request obtaining appropriate release of information form.
Make appointments for X-rays and other Doctors.