Patient Service Representative - Denver Heart and Vascular

Intermountain Health•Denver, CO

3d•$19 - $26•Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. The position is based at Heart and Vascular in Denver, Colorado, and is scheduled for 40 hours per week. The hourly range is $19.29 to $25.61, with the actual rate dependent on experience.

Requirements

At least six months of customer service experience involving interaction with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information (PHI).

Nice To Haves

One year of customer service experience involving in-person and phone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous, professional connections with patients by phone, in person, and through secure messaging, resolving needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required patient and guarantor demographic information, and follow patient identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify account information to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
Help patients complete forms required for regulatory and billing needs before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request payments for current and past medical services and process payments according to applicable procedures.
Stay current on role responsibilities and updates, including reviewing communications and dashboards, attending clinic or service-line meetings, and reviewing email each shift.