Patient Service Representative - Primary Care Cleveland - Full-Time
About The Position
Performs charge entry, posting of co-payments, training of registration and charge entry staff, quality improvement monitoring and auditing. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Will assist the Department with general duties to include; but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, order entry and serving as the liaison between the patient and medical support staff. Filing, balancing charges and collections at the end of each day, making daily deposits, and accounts receivable, billing and insurance functions. Performs general office duties such as data entry and office and medical supply ordering. Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed.
Requirements
- High School education or its equivalent in education achievement
- Medical terminology course or equivalent experience
- Physician office and/or hospital experience required
- CPT/ICD 9
- Front desk/receptionist experience
- Must be able to successfully complete IDX/Invision training based on established guidelines
- Must be able to work with people, always poised, courteous, pleasing personality, good telephone voice and able to meet the public
Nice To Haves
- Prior IDX/Invision experience a plus
- CPC Certificate (Certified Procedural Coder)
- CCS Certified (Certified Coding Specialist)
Responsibilities
- Performs charge entry
- Posting of co-payments
- Training of registration and charge entry staff
- Quality improvement monitoring and auditing
- Coordinate care for patients
- Support patients/families/caregivers in self-management, self-efficacy and behavior change
- Manage the practices' patient population
- Participates in the practice's quality improvement process and performance evaluation
- Greeting patients and the public
- Answering and screening telephone calls
- Daily patient reminder calls
- Scheduling patient appointments
- Checking patients in
- Checking patients out
- Obtaining accurate patient demographic information
- Preparing the medical records
- Order entry
- Serving as the liaison between the patient and medical support staff
- Filing
- Balancing charges and collections at the end of each day
- Making daily deposits
- Accounts receivable, billing and insurance functions
- Performs general office duties such as data entry
- Office and medical supply ordering
- Assist with reports
- JCAHO/DNV requirements
- Chart audits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
