Patient Service Representative - Signal Mountain - Full-Time

Erlanger Health System•Chattanooga, TN

7d•Onsite

About The Position

Provide a variety of patient and customer service related activities within the Practice, including answering phones, making patient appointments, registering patients in and checking them out after patient visit. Serve as liaison between patient and clinical staff. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

High School education or its equivalent in education achievement
One year reception experience or general clerical experience

Nice To Haves

Medical terminology course desired
Training for computer competency
Prior IDX/Invision training desirable

Responsibilities

Greeting patients and the public
Answering and screening telephone calls
Daily patient reminder calls
Scheduling patient appointments
Checking patients in
Checking patients out
Obtaining accurate patient demographic information
Preparing the medical records
Order entry
Serving as the liaison between the patient and medical support staff
Filing
Balancing charges and collections at the end of each day
Making daily deposits
Accounts receivable, billing and insurance functions
Performing general office duties such as data entry and office and medical supply ordering
Assisting with reports, JCAHO/DNV requirements, chart audits and other duties as directed