Patient Service Representative (Full-time)

Pagosa Springs Medical Center•Pagosa Springs, CO

8d•$18 - $22•Onsite

About The Position

Pagosa Springs Medical Center (PSMC) is seeking a friendly, organized, and customer-focused Patient Service Representative (PSR) to join our Rural Health Clinic team. The Patient Service Representative plays an important role in creating a positive and seamless experience for patients from the moment they arrive or contact the clinic. This position performs a variety of administrative and clerical functions related to patient registration, scheduling, documentation, follow-up appointments, and payment collection. The PSR also supports assigned care teams by answering phones, processing messages and faxes, managing documents, and helping ensure smooth daily clinic operations. The ideal candidate enjoys helping people, thrives in a busy healthcare environment, and can balance exceptional customer service with accuracy, efficiency, and attention to detail.

Requirements

High school diploma or equivalent required
One to two (1-2) years of customer service experience required
Proficient typing skills and previous experience using computers required
Current AHA BLS certification for Healthcare Providers required
Exceptional customer service and interpersonal skills
Strong verbal and written communication abilities
Ability to multitask and work effectively in a fast-paced environment with frequent interruptions
Strong attention to detail and commitment to accuracy
Ability to remain calm and professional in challenging or escalating situations
Ability to work independently while collaborating effectively as part of a team
Basic computer proficiency, including Microsoft Office and electronic health records
Ability to learn and become proficient in Cerner and other required systems

Nice To Haves

Coursework in computers and/or medical terminology preferred but not required
Previous healthcare, medical office, patient registration, or scheduling experience preferred
Additional language skills are welcomed but not required

Responsibilities

Welcome patients and provide professional, compassionate customer service
Accurately complete the patient check-in and registration process
Verify patient demographics, insurance information, and required documentation
Create accurate patient encounters for clinic, walk-in, specialty, laboratory, and diagnostic imaging services
Scan identification, insurance cards, records, orders, and other documentation into the electronic health record
Obtain required patient consents and registration documentation
Help ensure patient records are accurate, complete, and confidential
Schedule clinic appointments and follow-up visits according to established workflows
Answer scheduling calls and assist patients in accessing appropriate services
Collaborate with clinical staff to support efficient walk-in clinic scheduling and patient flow
Recognize information that may indicate a patient needs immediate nurse triage and follow established procedures
Monitor no-show, cancellation, and rescheduling reports
Review schedules for errors, incomplete encounters, or missing information and make appropriate corrections
Support scheduling for specialty and behavioral health services
Answer and manage a multi-line telephone system and route calls appropriately
Take accurate messages and communicate information to care team members
Monitor and respond to assigned scheduling and referral work queues
Assist patients with general clinic information and questions
Support patients with medical records requests and release forms
Maintain professional, compassionate communication with patients, families, providers, and coworkers
Collect, document, and post patient payments and co-payments accurately
Safeguard cash payments according to established procedures
Inform patients of available financial assistance resources when appropriate
Verify insurance and authorization information as required
Support authorization processes for eligible patients and services
Provide clerical and administrative support to clinical staff
Process incoming faxes and upload documents to the appropriate patient record
Assist with referral and scheduling workflows
Prepare and distribute new patient and Medicare Annual Wellness documentation
Support patient outreach activities as assigned
Complete opening and closing responsibilities
Assist with training and orientation of new Patient Service Representatives
Provide electronic health record registration support to team members
Cross-train to effectively perform Patient Access Specialist functions as required by PSMC