Patient Service Representative @ Advanced Dental Care of Ocala

Dental Care Alliance • Ocala, FL

7d • Onsite

About The Position

Advanced Dental Care of Ocala is looking for a Patient Service Representative to join their clinical team. This role focuses on providing a high level of patient care and satisfaction within a team-based environment. The practice prides itself on offering comprehensive, personalized care in a warm and welcoming setting, emphasizing patient comfort and advanced treatments for optimal oral health. This position is ideal for individuals passionate about customer service, eager to learn, and interested in starting a career in the dental field. The Patient Service Representative will support both staff and patients, handling tasks such as answering phones, managing patient inquiries, scheduling appointments, and assisting with financial arrangements for treatment plans. Flexibility in handling assigned requests and projects is also expected.

Requirements

• Experience answering telephone
• Must have exceptional customer service skills

Nice To Haves

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Flexible scheduling options
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed