Patient Service Representative @ Advanced Dental Care of Ocala
About The Position
Advanced Dental Care of Ocala is looking for a Patient Service Representative to join their clinical team. This role is ideal for someone passionate about customer service, eager to learn, and interested in starting a career in the dental field. The Patient Service Representative will support staff and patients by answering phones, handling inquiries, scheduling appointments, and assisting with treatment plans and financial arrangements. They will also be flexible in handling assigned requests and projects. The position offers a chance to make a meaningful impact on patients' lives through exceptional oral care.
Requirements
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Benefits
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
