Patient Service Representative - EP Cardiology

Summit Health•Berkeley Heights, NJ

11d•$18 - $22

About The Position

The Patient Service Representative supports the patient-facing and administrative operations of the EP Cardiology department. The role welcomes and directs patients and visitors, supports efficient registration and patient flow, handles telephone communications, and helps keep patients informed and comfortable when physician schedules are delayed. The representative processes payments and reconciles daily collections, maintains accurate patient and insurance information, schedules appointments and diagnostic services, and coordinates referrals and pre-authorizations with Patient Care Resources and clinical staff. The position also performs general clerical work, follows downtime procedures, and may provide coverage at other office locations as needed.

Requirements

High school graduate or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Meet the physical demands of pushing and pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.
Ability to work in an environment with the listed risks, including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and potentially combative patients or visitors.
Possible exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens through contact with patients or specimens, including unplanned or unexpected exposure.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients about physician schedule delays and assist with their comfort while waiting.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance details, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review Eligibility and Phone reports.
Schedule and enter orders for diagnostic tests and procedures according to appropriate workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues to the Office Supervisor or Manager promptly and appropriately.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.
Commute to satellite offices as needed.