Patient Service Representative (PSR), Oncology Clinic
About The Position
Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers patients, completes all necessary forms, obtains demographic and insurance information, collects copayments, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinates more complex scheduling of ancillary services appointments, tests, and procedures. Maintains, confirms, and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource. This role is primarily a scheduling position. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Requirements
- High school diploma or equivalent
- Experience handling difficult caller/customers/patients
- Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception
Responsibilities
- Greet and register the patient
- Completes all necessary forms
- Obtains demographic and insurance information
- Collects copayment
- Posts payments
- Adds or updates basic patient account information
- Schedules new and follow-up patient appointments
- Coordinate more complex scheduling of ancillary services appointments, tests and procedures
- Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed
- Acts as a staff and department resource
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information
- Upholds standards of the practice and of the medical group for accurate and timely medical records
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
