Patient Service Representative (PSR), Oncology Clinic

Advocate Health • Milwaukee, WI

1d • $20 - $31 • Onsite

About The Position

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greet and register the patient, completes all necessary forms, obtains demographic and insurance information, collects copayment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinate more complex scheduling of ancillary services appointments, tests and procedures. Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource. This role is primarily a scheduling position. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Requirements

• High school diploma or equivalent
• Experience handling difficult caller/customers/patients
• At least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception

Responsibilities

• Greet and register the patient
• Complete all necessary forms
• Obtain demographic and insurance information
• Collect copayment and post payments
• Add or update basic patient account information
• Schedule new and follow-up patient appointments
• Coordinate complex scheduling of ancillary services appointments, tests and procedures
• Maintain, confirm, and/or secure prior authorization for physician or medical services
• Provide efficient, high-quality service to patients
• Ensure entry of billing information on the patient and payer at time of service
• Follow up on missing billing information
• Uphold standards for accurate and timely medical records

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED