Patient Service Representative (PSR) - Bon Secours Vascular Surgery

Bon Secours Mercy Health•Greenville, SC

2d•Onsite

About The Position

The Patient Services Representative (PSR) is the first line of quality service to patients and the community at Bon Secours Vascular Surgery. This role is responsible for processing patient registration, verifying demographics, and obtaining insurance cards and patient identification. Key duties include scheduling appointments, transcribing orders, explaining financial options, and accurately updating medical records. The PSR provides excellent customer service and may occasionally cover other physician practice locations. This position is part of a faith-based and patient-focused organization committed to enhancing the health and well-being of all people.

Requirements

High School Diploma or GED
Prior experience in patient registration/healthcare (preferred)

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and the community respectfully, providing strong communication and excellent customer service.
Answer internal and external calls in a friendly and helpful manner, route calls, schedule patients, and accurately enter necessary information for patient scheduling into the computer system.
Process patients in practice as they present for their appointments.
Troubleshoot and resolve problems promptly to ensure patient flow is maintained, and inform supervisors of any department and patient issues immediately.
Process admission paperwork, including basic insurance verification.
Secure, complete, and verify all pertinent patient demographic and insurance information during the registration process, correcting errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process patient payments.
Reconcile cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow-up appointments and/or assist with scheduling, rescheduling, or canceling other services for patients.
Assist patients with online scheduling and MyChart as necessary.
Assist patients in obtaining necessary referrals for follow-up services and record referrals on a tracking tool.
Obtain proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice.
Pull patient charts as needed per office policy, file and maintain information appropriately, and route charts to clinical staff as indicated.
Verify RX benefits in the electronic health record per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.