Patient Service Representative

Dental Care Alliance • Lakewood, CO

23d • Onsite

About The Position

Red Rock Endodontics is seeking a Patient Service Representative to join their clinical team in Lakewood and Wheat Ridge, CO. This role focuses on providing a high level of patient care and satisfaction within a team-based environment. The ideal candidate will have a passion for customer service, a willingness to learn, and an interest in the dental field. Responsibilities include answering phones, handling patient inquiries, scheduling appointments, assisting with financial arrangements for treatment plans, and supporting staff and patients. The position offers a chance to make a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Exceptional customer service skills
• Experience answering telephone

Nice To Haves

• Experience working in a dental, medical, or other health-care office
• Knowledge of insurance plans (HMO/PPO)

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed