Patient Service Representative
About The Position
This role provides clerical/office support within the Maternal Fetal Medicine physician clinic. Responsibilities include reception, telephone communication, managing medical records, charge entry, handling referrals, and retrieving medical information from various systems. The position also involves communicating and collaborating with the healthcare team and patients/families to address the needs of patients, particularly those with high-risk pregnancies. The role emphasizes personal accountability for relationship-based care, organizational mission, and core values within a supportive team environment.
Requirements
- Previous work history that demonstrates basic office and computer skills.
- Filing skills.
- Telephone answering skills.
- Reception skills.
- Basic knowledge of computer software (e.g., Microsoft Word, E-mail, Excel).
- High School Diploma or GED required.
Responsibilities
- Provide clerical/office support within the Maternal Fetal Medicine physician clinic.
- Manage reception duties.
- Handle telephone communications.
- Maintain medical records.
- Perform charge entry.
- Process referrals.
- Retrieve medical information from internal and external systems and sources.
- Communicate and collaborate with the healthcare team and patient/family.
- Identify and meet the physical, emotional, and spiritual needs of the patient, specifically catering to the unique needs of high-risk pregnancies and maternal-fetal patients.
- Demonstrate personal accountability for relationship-based care, organizational mission, and core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
