Patient Service Representative PRN

OrthoAtlanta•Austell, GA

8d•Onsite

About The Position

As a Patient Services Representative at OrthoAtlanta, you’ll greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures. You will collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed. You will also schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through. Additionally, you will input and update patient demographics, insurance information, and visit details into the EMR system. Responsibilities also include opening and closing the front office, keeping the waiting area clean and organized, and working assigned EMR “buckets” to support clinic flow.

Requirements

High School Diploma or equivalent
Familiarity with medical terminology and EMR systems
Strong customer service skills and a professional, patient-focused demeanor
Excellent organizational, multitasking, and time-management abilities
Strong verbal and written communication skills
High attention to detail and discretion with patient information

Nice To Haves

2+ years of experience in a medical office or clinical setting
Epic EMR system experience

Responsibilities

Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
Input and update patient demographics, insurance information, and visit details into the EMR system
Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow