Patient Service Representative | OBGYN

The South Bend Clinic

1d • Onsite

About The Position

Join Our Team at The South Bend Clinic!
At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace.
We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Requirements

• High school diploma or equivalent is required.
• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
• Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
• Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
• Prepares new patient charts.
• Communicates with Business Office patient information required for billing.
• Cross trains with surgery scheduling.
• Maintains good working relationships with all contacts.

Benefits

• Daily Pay : Access your earned wages when you need them.
• Tuition Reimbursement : Up to $5,250 per year to support your education.
• 401(k) Match : Plan for your future with our competitive matching program.
• 3-Year Vesting : Achieve full ownership of your retirement contributions in just three years.
• Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
• Pet Health Coverage : Because your furry friends matter too.
• Paid Volunteer Time : 40 hours of paid time off annually to give back to your community.
• Parental Leave : 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
• A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED