Patient Service Representative

Methodist Health System • Allen, TX

10d • Onsite

About The Position

This position serves as a liaison between patients and clinical support staff. The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. The role requires maintaining strict confidentiality, ensuring a prompt and courteous patient experience, and managing the reception area.

Requirements

• Proficiency with medical office technology systems.
• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• High school education or equivalent.
• Strong communication skills with consistent incorporation of judgment and discretion.
• Previous typing or data entry at 40 wpm experience.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Determines and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Benefits

• medical, dental, and vision insurance
• a matched retirement plan
• an employee wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED