Patient Service Representative

Dental Care Alliance • Baltimore, MD

3d • Onsite

About The Position

Dental One Associates of Cross Keys is seeking a Patient Service Representative in Baltimore, Maryland, to join their clinical team. The role focuses on providing a high level of patient care and satisfaction within a team-based environment. The practice emphasizes comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for individuals passionate about customer service, eager to learn, and looking to start a career in the dental field. The Patient Service Representative will support all staff members and patients by answering phones, handling inquiries, scheduling appointments, and assisting with treatment plan completion through financial arrangements. The role also involves flexibility in handling requests and projects from other staff and the Office Manager. The company invites dedicated Patient Service Representatives to apply to make a meaningful impact on patients' lives through exceptional oral care and contribute to shaping the future of dentistry.

Requirements

• Must have exceptional customer service skills

Nice To Haves

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Pay: min$24-max$26 per hour
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees