Patient Service Representative

Franciscan Alliance • Munster, IN

5d • Onsite

About The Position

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

Requirements

• High School Diploma/GED
• 1 year Customer Service
• 1 year Healthcare

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Benefits

• Consistent day shift schedule
• Observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED